SHIPPING & RETURNS
SHIPPING POLICY
Free Shipping after $75.00! - NZ only
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All our products are shipped by tracked courier only, we aim to have your order dispatched in 1-2 business days. We accept no responsibility for any item shipped which is lost or damaged by our courier but we will do our best to track it for you (haven't lost anything yet).
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We charge a flat rate of $7.50 for residential deliveries within New Zealand. We cannot courier to P.O. Boxes. We can deliver to rural addresses and Islands under rural shipping ($12.50)
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Any questions, please just message me. I also package my soaps with re-used paper and cardboard - commonly brown shopping bags.
RETURNS & EXCHANGE POLICY
Orders may be cancelled and refunded BEFORE being shipped. Once the courier has been booked the order cannot be cancelled.
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Items must be returned with original tags or packaging, complete with a receipt or proof of purchase.
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The product(s) must not be open or used if your require an exchange product.
The shipping cost back to Eco Savvy will be the responsibility of the purchaser.
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Please contact us in the first instance if you have received an incorrect or damaged item.
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